Returns/Exchanges – Defective Products
If you’re having trouble with a product, contact Netarus technical support by opening a support ticket at http://support.netarus.com. If product is deemed defective, Netarus will work with you to issue an RMA (including filling in this form).
- Defective product received within 30 days of invoice date, Netarus will issue replacement product or credit upon receipt of receiving the defective** product.
- Defective product received within 30 days of invoice date that is determined to be functioning according to manufacture guidelines, will be returned to the customer.
- Product received after 30 days of invoice date, will be repaired/replaced within 3-6 weeks.
- Defective product received after 30 days of invoice date that is determined to be functioning according to manufacture guidelines, will be returned to customer.
** – A credit may be issued and a restocking fee may be assessed at the discretion of Netarus Management.
Product Warranty
All new Netarus products carry a Standard Warranty period from the date of invoice. Please refer to Netarus’ warranty terms at https://www.netarus.com/warranty. Products determined to be defective by misuse will void all warranties issued by Netarus.
Out of Warranty: Products that are determined to be out of warranty can be quoted for a repair after receipt and/or will be returned to the customer.
Maintenance Requests
For maintenance requests such as checking on the functionality of a system and providing an estimate for repair, please fill in the form below.
[si-contact-form form=’4′]