Returns/Exchanges – Unopened New Products
Our return policy is as follows: Unopened new products need to be received by Netarus within 30 days of the Invoice date to receive full credit for the unopened new product.
Please contact the Netarus sales department by filling out RMA form below or by calling (757) 819-4600 between 9:30 A.M. and 4:30 P.M. EST, Monday through Friday to be issued an RMA for your unopened new product.
No returns will be accepted of unopened new product after 30 days of the invoice date.
Returns/Exchanges – Defective Products
If you’re having trouble with a product, contact Netarus technical support by opening a support ticket at http://support.netarus.com. If product is deemed defective, Netarus technical support will submit a RMA request on your behalf.
- Defective product received within 30 days of invoice date, Netarus will issue replacement product or credit upon receipt of receiving the defective* product.
- Defective product received within 30 days of invoice date that is determined to be functioning according to manufacture guidelines, will be returned to the customer.
- Product received after 30 days of invoice date, will be repaired/replaced within 3-6 weeks.
- Defective product received after 30 days of invoice date that is determined to be functioning according to manufacture guidelines, will be returned to customer.
A credit may be issued and a restocking fee may be assessed at the discretion of Netarus Management.
All new Netarus products carry a Standard Warranty period of twelve (12) months from the date of invoice. Certain products have a longer warranty period as noted on our current price lists. Products determined to be defective by misuse will void all warranties issued by Netarus.
Extended Warranty: Customers may purchase an extended warranty through Netarus’s Sales department at the time of purchase of product. The maximum warranty period, including any warranty extension, may not exceed 3 years from the date of manufacture.
Out of Warranty: Products that are determined to be out of warranty will be returned to the customer.
RMA Request Form
Please fill in the form below with all of the proper details. Filling in the form incorrectly will delay processing your RMA.
DO NOT SHIP ANYTHING TO NETARUS UNTIL YOU RECEIVE CONFIRMATION OF YOUR RMA NUMBER BEING ISSUED. SHIPMENTS RECEIVED WITHOUT AN RMA NUMBER WILL BE RETURNED.