Last updated: September 1, 2020
For the purposes of this policy, Netarus defines the term “User” as an entity with which Netarus has an established relationship, the term “Respondent” as any individual who responds to surveys powered by Netarus or who is included as a contact in a User’s account and the term “Visitor” as an individual that visits our front-end website (for example www.netarus.com).
Any information stored on Netarus’s platform is treated as confidential. All information is stored securely and is accessed by authorized personnel only. Netarus implements and maintains appropriate technical, security and organisational measures to protect Personal Data against unauthorized or unlawful processing and use, and against accidental loss, destruction, damage, theft or disclosure.
2. Collection and use
The following sections cover the specifics of each of the three groups from which data is collected: website Visitors, Respondents and Users.
2.2 Website Visitors
If you are a Visitor to our website only, and not a Respondent to a survey or a user of our platform, then this section is relevant for you.
By visiting this website, you consent to the collection and use of your Personal Data as described herein. If you do not agree with the terms set out herein, please do not visit this website. If required by applicable law, we will seek your explicit consent to process Personal Data collected on this website or volunteered by you. Kindly note that any consent will be entirely voluntary. However, if you do not grant the requested consent to the processing of your Personal Data, the use of this website may not be possible.
Such Personal Data may comprise your IP address, first and last name, your postal and email address, your telephone number, your job title, data for social networks, your areas of interest, interest in Netarus products, and certain information about the company you are working for (company name and address), as well as information as to the type of relationship that exists between Netarus and yourself.
Netarus gathers data about visits to the website, including numbers of Visitors and visits, Geo-location data, length of time spent on the site, pages clicked on or where Visitors have come.
2.2.1 Purpose of processing personal data
Netarus uses the collected data to communicate with Visitors, to customize content for Visitors, to show ads on other websites to Visitors, and to improve its website by analyzing how Visitors navigate its website.
2.2.2 Sharing personal data
Netarus may also share such information with service vendors or contractors in order to provide a requested service or transaction or in order to analyze the Visitor behavior on its website.
2.2.4 Links to other sites
Respondents should be aware that in responding to surveys or survey invitations, they could be disclosing information that could make them personally identifiable to Netarus Users. The security and privacy protection implemented on Netarus’s platform does not cover this type of transfer or disclosure of personal information. Respondents responding to surveys or survey invitations should be aware that they alone are responsible for the content of their responses. For more detailed information concerning the protection of privacy when responding to surveys or survey invitations, Respondents may contact the entity conducting the survey. It is the User’s responsibility to ensure that collection and processing of data is done in accordance with applicable law. Netarus will not process Personal Data of Respondents for other purposes or by other means than instructed by its Users.
If you wish to inquire about your Personal Data that may have been collected in a Netarus survey, we recommend that you contact the entity that created or sent you the survey. As Netarus is a Processor, it does not control the Personal Data used or stored in the survey, but processes it on behalf of its User.
In order to provide services to its Users, Netarus collects certain types of data from them. Furthermore, Netarus’s Users collect information from Respondents when they produce and distribute surveys. This section will describe how these two types of data are collected and used by Netarus as well as geographical differences that effect this policy. Data entered or transferred into Netarus by Users such as texts, questions, contacts, media files, etc., remains the property of the User and may not be shared with a third party by Netarus without express consent from the User.
2.4.2 Collection of User data
During a User’s registration and later on Netarus’s platform, they provide information such as name, company name, email, address, telephone, credit-card number and other relevant data. This information is used by Netarus to identify the User and provide them with support, services, mailings, sales and marketing actions, billing and to meet contractual obligations.
Netarus Users can at any time access and edit, update or delete their contact details by logging in with their username and password to Netarus’s platform. Netarus Users may create more Users with different privilege levels within their account. It is the responsibility of the User that creates other User accounts, to choose the level of access each User should have. Once these new Users log into Netarus, they meet the definition of User in this policy. Netarus will not retain User data longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations.
2.4.3 Collection of Respondent data
Surveys used for gathering feedback are created by Users, who make them available to relevant businesses, organizations, and individuals. It is the User’s responsibility to ensure that collection and processing of data is done in accordance with applicable law. Netarus will not process Personal Data for other purposes or by other means than instructed by its Users.
Respondent data includes data from individuals uploaded, transferred or manually entered by a Netarus User into their account for the purpose of providing feedback to the User by responding to surveys. Personal Data may include, personal contact information such as name, home address, home telephone or mobile number, email address, information concerning family, lifestyle and social circumstances including age, date of birth, marital status, number of children, employment details, education/qualification, business contact details, gender, religion, race, health detail and other sensitive Personal Data. Answers to questions by Respondents, may also include Personal Data.
The purpose of collecting Personal Data as part of a survey will vary depending on the survey, as set up by Netarus’ Users. As Netarus provides surveys to a wide group of customers and businesses, the purpose may vary greatly. For Users in the EEA, or for Users providing surveys to Respondents in the EEA, the User will be the “controller”, as defined in the Directive and the GDPR. The purpose will consequently be defined by Netarus’ User.
If you or your organization are required under the European Union’s General Data Protection Regulation (GDPR) to enter into a contract, or other binding legal act under EU or Member State law, with your data processors, review and accept Netarus’s Data Processing Agreement in your Netarus account.
2.4.4. Geographical location
All Netarus data is processed in the United States.
22.214.171.124 Processing in the European Economic Area (EEA)
For Users with accounts located in Netarus’ United States Data Region, all processing of Personal Data is performed in accordance with privacy rights and regulations following the EU Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 (the Directive), and the implementations of the Directive in local legislation. From May 25th, 2018, the Directive and local legislation based on the Directive will be replaced by the Regulations (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such data, known as the General Data Protection Regulation (GDPR), and Netarus’ processing will take place in accordance with the GDPR.
Netarus processes Personal Data both as a Processor and as a Controller, as defined in the Directive and the GDPR:
The Netarus entity which you as a User entered an agreement with when using Netarus’s platform, will be the Controller for User data, as outlined above in “Collection of User data” section.
For Respondent data, as outlined in the “Collection of Respondent data” section, the User will be the Controller in accordance with Directive and GDPR, and Netarus will be the Processor.
Netarus adheres to the Directive of 1995 and the GDPR from May 25th, 2018. Consequently, Netarus processes all data provided by its Users with accounts in its European Data Region, in the European Economic Area (EEA) only.
All data collected by Netarus Users through surveys will be stored exclusively in secure hosting facilities provided by Hivelocity. Netarus has a data processing agreement in place with its provider, ensuring compliance with the Directive. All hosting is performed in accordance with the highest security regulations. All transfers of data internally in the EEA is done in accordance with this data processing agreement.
126.96.36.199 Processing in the United States Of America (US)
For Users with accounts in the Netarus United States Data Region, Netarus processes data solely in data centers located in the US. Netarus has adopted reasonable physical, technical and organizational safeguards which substantially mirror the EU safeguards against accidental, unauthorized or unlawful destruction, loss, alteration, disclosure, access, use or processing of the User’s data in Netarus’s possession. Netarus will promptly notify the User in the event of any known unauthorized access to, or use of, the User’s data.
All data collected by Netarus Users will be stored exclusively in secure hosting facilities provided by Hivelocity. Netarus’s contract with its hosting provider ensures that all hosting is performed in accordance with the highest security regulations. Netarus’s policy is to protect and safeguard any personal information obtained by Netarus in accordance with Canadian laws governing the protection of personal information and data. Accordingly, Netarus adheres to practices and policies that aim to safeguard the data.
3. Retention and deletion
Netarus will not retain data longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations. For Respondent data, Netarus’s Users have control of the purpose for collecting data, and the duration for which the Personal Data may be kept. For Respondent data, Users with an active account will therefore have the responsibility to delete data when required. When a users’s account is terminated or expired, all Personal Data collected through the platform will be deleted, as required by applicable law.
4. Acceptance of these Conditions
5. Our Legal Obligation to Disclose Personal Information
We will reveal a user’s personal information without his/her prior permission only when we have reason to believe that the disclosure of this information is required to establish the identity of, to contact or to initiate legal proceedings against a person or persons who are suspected of infringing rights or property belonging to Netarus or to others who could be harmed by the user’s activities or of persons who could (deliberately or otherwise) transgress upon these rights and property. We are permitted to disclose personal information when we have good reason to believe that this is legally required.
6. Netarus’s Data Protection Officer
Netarus has a “Data Protection Officer” who is responsible for matters relating to privacy and data protection. This Data Protection Officer can be reached at the following address:
Attn: Data Protection Officer
4855 Brookside Ct, Ste B
Norfolk, VA 23502 USA
7. For Further Information
If you have any further questions regarding the data Netarus collects, or how we use it, then please feel free to contact us via a support ticket at http://support.netarus.com, or in writing at:
4855 Brookside Ct, Ste B
Norfolk, VA 23502 USA